Acadia Puffin Cruise
We Get YOU Close
FAQ
Frequently Asked Questions
We understand planning is important to our guests, APC has carefully curated our most asked questions and compiled them here for you!
Please be sure to thoroughly read your booking & confirmation emails! There are many important instructions and information to prepare you for the cruise!
Q: What is your season? How long is the cruise? What is your capacity?
A: We open May 1st for the season and close August 20th, birds permitting.
Each cruise is 1 hour and 45 minutes.
We take between 19-22 passengers. We are USCG-certified for up to 28 passengers but we like to keep everyone comfortable!
Q: Are pets allowed on board, even if they’re really friendly?
A: No, On public trips animals are not allowed. However, in compliance with ADA law, trained & vested service animals are welcome to accompany you. This excludes emotional support animals.
On private charters (ie. reservation of the entire boat), you are welcome to bring your well-behaved furry friends!
Q: What are we allowed to bring with us? What is not permitted?
A: You are allowed to bring a backpack, food, beverages, lotion sunscreen, cameras and extra layers are encouraged!
Please do not bring perfumes, spray sunscreen, cigarettes, and/or vaping devices on board.
In compliance with USCG and Federal law marijuana and derivative products are NOT permitted on Acadia Puffin Cruise property and/or the vessel. If staff suspect someone is under the influence or is made aware of these items being on the premises, you will be asked to leave and will not receive a refund.
Q: Are we allowed to tip?
A: Tipping is never expected, but always welcomed! Our crew members are allowed to take tips.
Q: What is the cancellation policy? What does APC cancel for?
A: Our cancellation policy states “Cancellations under 48 hours before your check in time will not receive a refund.” Cancellations prior to the 48 hour window will receive a full refund. If you miss the boat for any reason, you will not be issued a refund.
APC cancels for high seas, heavy rain, and lightning. We do not cancel for light rain or fog. If APC initiates a weather cancellation, you will receive a full refund.
Q: I don’t see any slots in the portal? Can you book me through the back end?
A: If there are no slots, it means there is no availability, sorry! However, we occasionally get cancellations, so keep checking back to the portal for availability.
We don’t offer booking over the phone and don’t offer “back end” booking.
Q: Do you offer any discounts?
A: No.